500 Internal Error - We're working hard to fix this as soon as possible

matttturnbull
Fri, 18 Apr 2025 10:29:24 +0000

Yeah come on guys, this outage is feeling pretty serious now. As a paying subscriber using HF for multiple projects, it’s pretty hard to fathom why this is taking so long to resolve (or at least why there hasn’t been an update).

As an interim / alternative while this gets resolved, I’d recommend shifting to Fireworks (I am not on commission!). E.g. To use Whisper turbo, the API is only slightly different to HF (and results are seemingly very fast):

import requests

AUDIO_FILE = "XXX"
FIREWORKS_API_KEY = "XXX"
API_HEADERS = {"Authorization": f"Bearer {FIREWORKS_API_KEY}"}
API_URL = "https://audio-turbo.us-virginia-1.direct.fireworks.ai/v1/audio/transcriptions"

res = requests.post(API_URL, headers=API_HEADERS, files={"file": AUDIO_FILE"}, data={
    "model": "whisper-v3-turbo",
    "temperature": "0",
    "vad_model": "silero"
})
data = res.json()